How can I maintain visibility into my travel program if I let my employees book direct with suppliers? There’s one word that haunts, and potentially hurts, every managed travel program: “leakage.” Direct bookings, made by employees with the vendors, whether on an airline website, a third-party option like Expedia, or walking right up to a […]
In 2019 we shared a similar blog post encouraging corporate travel business owners to consider the impact industry change was going to have on their programs. What a difference a year makes! While our focus continues to be on GDPR and NDC, the end of Q12020 forces us to take the hardest look at risk […]
As last year’s implementation of GDPR recently illustrated, regulation changes worldwide can significantly impact travel programs, and global programs, in particular, need to be aware of and ahead of key changes. Upcoming in September 2019, two-factor credit card authorization becomes mandatory for credit cards issued in Europe. From a travel perspective, the key to this […]
When hoteliers advertise booking direct as the lowest-cost option, and when front-desk agents tell travelers they cannot receive loyalty points because you booked through a third party, how do you address “What’s in it for me?” and bring your travelers back into the managed program? Do you need to?